Jiqsaw off line

Hello,

I check on the site of comfortclick my serves and I see that one server is off line for several days. I also trying  to connect remotely to that server via configurator and the program asks for update the server and when I am going to udate the server the page has no update to proeed. I have to mention that the client app is working remotely.

Can someone help me please? 

Thank you.