On Local Network value is always TRUE

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Fernando Castellar
  • updated
  • Under review

Hello! I'm trying to use the "On Local Network" value to let the server know if I'm at home (and switch on/off automaticallythe climate system). But the value is always TRUE, even if I'm connected to the server by 4G. I use Android app, and the "Online" value works fine.

I connect to the app by the Access ID, who is set to Dynamic IP for the external connection. I have no problem to access inside or outside my network, but the value is always TRUE. Does it work ok in other devices? Thank you!

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ComfortClick Support
  • Under review

Hello,


tested this issue and it works great in the office. Could you provide tasks you use to trigger this?

You can send them to support@comfortclick.com or david.boben@comfortclick.com


Best regards.

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Fernando Castellar

Hi! I use it just as a Label and an alert, because I wanted to be sure it works to use it with other functions. I use an Android phone, and my wife an Iphone 7. But it doesn't work in any of them. If I remove the profile and create a new one out of my network, it shows I'm out of the local Network, but when I'm back home and connect to my wifi, it doesn't change the status and still shows I'm out. It seems it doesn't regresh periodically, kind of...

Thanks.

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ComfortClick Support

Hello,


unfortunately, for our controller, you would have to actually open the app on your device and connect in order for the controller to receive the information if you are either on local or public network. The controller doesn't ask and doesn't receive the information regarding your connection status until you open your app and connect to it. Once connected the controller then receives your information and sets On Local Network to True or False.


Best regards.


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