LG Tv connection, NO ACK

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Jef Wijns
  • updated
  • Under review

when i try to connect my lg tv i get the following out message in my visu.

Image 2440

he first time I allowed this on my lg tv...

With friendly greetings

Replies 48
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Jef Wijns

i already have comfirm this messgade but it does not help

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ComfortClick Support

Hello,

when you try to connect to the TV using bOS, there should be a pop up message on the TV, you need to confirm it in order to make the connection work. Make sure the TV is on and ready to connect when you try to control it with bOS and make sure you confirm the connection on the TV.

Best regards.

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Jef Wijns
Quote from Thanasis




I have had the same problem for a long time

Thanks for your respond! I hope they can solve it!

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1
Thanasis




I have had the same problem for a long time

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Jef Wijns

Yes I turned it on already but turned it off after it didn't work because I get an error all the time that there is no ACK in my visu.
That's why I turned it off

not a stupid question, it could have been;)

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Ricardo Pinto

I know probably it's a stupid question... but on your device, the Enable option is currently False.

Have you turned it on?

Best regards

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Jef Wijns

Dear

Here you can find all the info, i dont now how to get akc.

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1
ComfortClick Support
  • Under review

Hello,

can you provide additional information regarding your TV? What model is it? Do you have both IP and MAC set under your LG TV settings?

Best regards.


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