Gateway connection lost.

Avatar
  • updated
  • Under review

Hi,

does anyone know why my Bos server pop up a message to the main screen of the visualization that says: ''Gateway connection lost. Could not resolve host gateway''. Also, although i have connection with server ( i can control my lights and make remote programming) this server in my account seems to be offline. Only this. All others are  online.

Thank you 

Avatar
ComfortClick Support
  • Under review

Hello Mr. Dimitris,

seems the server isn't synced with our cloud 100% and may be dropping connection here and there.

It would be best if you can send us an email directly at support@comfortclick.com where you can provide us more info regarding the server so we can resolve this issue.


Best regards,