login error

Francois Lesueur

4 years ago
updated 3 years ago
Under review

Hello,

I'm getting a "Login error. Please verify your username and password" on my server which I was able to access yesterday.

I tried with 2 different users, and I tried from bOS client and from bOS configurator : same result.

Of course, I haven't modified any user name / password.

Any ideas where that could come from ?

I don't currently have access to the server, Grinder, as I'm not on site. I was wondering whether this could come from Windows as I know sometimes it's doing weird updates ?

I don't have any issues on my other servers, Linux based (Jigsaws)

Regards,

François

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ComfortClick Support

4 years ago
Under review

Hello François,

i'd suggest opening a ticket on our ticketing system, where we can exchange server info and do some remote access and resolve the issue privately.

Best regards.

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4 years ago

Thank you for your quick answer. I've raised a ticket.

Dieter Goris

3 years ago

Hello Francois,

Is your problem solved? I'm getting the same login error.

Hello Dieter,

Yes, it's fixed. But that was tough : for some reasons, the configuration reset itself : all the code vanished. I had to restore the last backup, which of course wasn't the very last configuration. So, I lost a bit of work, and I now back up the configuration after any modification, even the smallest one !

Never had any explanations as to why it reset itself. It can be a big problem when I'm not onsite.

Best regards,