Wrong ID

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Javier Aguirre
  • updated
  • Under review

Good afternoon,


I restored a configuration from a Jisaw server into my computer´s local server in order to show it to our clients.


My local server now shows Wrong ID, I reported the error (with the botton showed in the bOS Configurator where the "regiter" botton used to be) and then I saw that when reporting the license is migrated to the new ID. I don´t want to migrate the license from the Jigsaw, I just would like to have the free license for this server and maintain the licensed Jigsaw.


Thanks,


Javier Aguirre

Replies 16
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ComfortClick Support
  • Under review

Hello,


to avoid this issue, you can try to use our Import function to import nodes without the need to import the whole configuration. If you could provide me with the AccessID on your PC i will fix this Wrong ID issue.


Regards.

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Javier Aguirre

Good morning,


Machine ID: D017C217DE1D


However, I just noticed machine ID changes when I´m connected by Ethernet or WiFi.


Thanks

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0
ComfortClick Support

Hello,


please press refresh button.


Regards.

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Javier Aguirre

Solved, 


Thank you!

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Alaingsoto

Muy buenos días, me sucede lo mismo que a Javier Aguirre


Mi servidor local ahora muestra una identificación incorrecta, informa el error (con el botón mostrado en el Configurador de bOS donde está el botón "registrador") y luego vi eso al informar que la licencia se migró a la nueva identificación. No quiero migrar la licencia de Jigsaw, solo me gustaría tener la licencia gratuita para este servidor y mantener la licencia de Jigsaw.

Gracias

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ComfortClick Support

Hello,

if you can provide ID or accessID of the controller, we can check and try to resolve the problem.

Best regards,

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Alaingsoto

Buenos día, le adjunto el Id que me aparece y el número de serie del dispositivo. Muchas gracias de antemano

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ComfortClick Support

Hello,

the accessID seem to be missing, try pressing the refresh button in the configurator.

Best regards,

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Alaingsoto

Hola, ya lo he intentado y no lo soluciona...mantiene los mismos parámetros. Gracias


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ComfortClick Support

Hello,

the license should now be valid, do you have stable internet connection to the jigsaw in order to refresh the license?

Best regards.


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