Error running server update. Object reference not set to an instance of an object

Avatar
  • updated
  • Under review

Hi,

When trying to update from server version 4.8.20 to 4.9.17, I get following error :

Devices : 08/11/2022 12:50:13 : Event : Server : Error running server update. Object reference not set to an instance of an object. at BOSServer.Gateway.GatewayClient.Stop()
at BOSServer.BOSServerMain.Close()
at BOSServer.Helpers.UpdatesHandler.DownloadCompleted(Object sender, AsyncCompletedEventArgs e)

Any suggestion ?

Thank you

Avatar
ComfortClick Support
  • Under review

Hello,

is this a Jigsaw server or your windows machine? If it's a windows machine i'd suggest simply downloading the latest version from our website and installing it if you're facing issues updating via bOS.

Best regards.

Avatar
Dieter Kraewinkels

Hi,

Indeed windows. Following steps solved it for me :

1/ Reboot windows machine
2/ Stopping bOS Service
3/ Run bosbuild/4.9.17/BOSServerSetup.msi

Thank you