iPadOS client crashes

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  • updated
  • Under review

Since 4.8.12 the client is crashing with iPadOS 12.5.7 :

I set-up the server, I connect to this server. It's working. But at the next bOS client launch, it crashes. The server needs to be re-installed each time.

4.8.11 was working fine. 

Can you either fix this bug, or set-up 4.8.12 as not compatible with iPadOS 12.5.7, which would force the iPad to download version 4.8.11 ?

Thanks, 

François 

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Francois Lesueur

Hello, 

 I'm on iOS 12.5.7, and this is the last supported version on this iPad. 

Your bOS client 4.8.11 was working fine on this iOS. So, the App store should propose to download this version. 

Current version installed is 4.8.12 and it is crashing. 

I tried an update of the bOS client, but as explained above it's not working. 

Looking on the Internet, it seems this is because the bOS client version to download as the last compatible version with iOS 12.5.7, i.e. bOS 4.8.11,  is not available on the repository / is not correctly set-up by the developer. 

Thanks, 

François 

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ComfortClick Support

Hello François,

we'll release a new app on the store that will have support for older versions. I'll notify you once the app is released.

Best regards.

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ComfortClick Support

Hello François,


In the meantime, you can also try and follow the instructions below and check if the store will download the latest version  that is compatible with your version (so version 4.8.11).

Let me know if this works for you.


https://support.apple.com/en-gb/102417

Best regards.

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Paul G

Same issues we reported three months ago via ticket, thorough testing should have been done. Worse the web site was still showing all good with that iOS version. 

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Paul G

The re'download does not work, you shoudl know that, because you need to make the app available but such is not the case.

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Paul G

BOS 4.11.8, client ipad version 4.8.15 and the old iOS 12.5.7 work again back in old ipads with the old ios

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ComfortClick Support

Hello Paul,

to clarify, is the app now working? Not sure if you were invited to our testflight for app testing, if not please let me know so we can invite you and you can test some pre-released versions.

Best regards.

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Francois Lesueur

Hello, 

Following your instructions, I've been able to download bOS 4.8.12 for my iPad on iPadOS 12.5.7 connected to bOS server 4.7.0. It's working perfectly well. 

Thank you for the fix. 

François