Hue lighting not working properly after upgrade server version to 4.0

Fred Hartman

10 years ago
updated 10 years ago
Answered

Upgrade from server version 3 to 4 was no problem, everything is working OK, except for my HUE lamps. 6 pieces in total, my predefined scenes are working, but some lamps are not changing during selecting new scene. for example, 3 lamps are working fine and 1 isn't working, after activating same scene for 4/5 times missing lamp is working as proposed.

Could you help me out with this problem?

How would you rate the customer service you received?

Satisfaction mark by Fred Hartman 10 years ago

Add a comment about quality of support you received (optional):

Replies 4

Oldest first
Newest first Oldest first

ComfortClick Support

10 years ago
Under review

Hello,

try to set delay in scene. Value entered in delay is in ms.

Regards

Reply Link

10 years ago

Thanks for your feedback and advise.

I've tried several settings like 10,20,30, 40 and 100 ms unfortunately it doesn't solve the problem. as written above in the bos3 version it was working very good. Quick response by activation of scene without any lagging.

Do you have more options to check?

thank you in advance.

Issue has been solved by support department. The support is great!! Quick response!

Answer after remote login:

We have fixed the issue. I've replaced the Hue .dll. Now it should be working as intended. We're sorry for the inconvenience and thank you for reporting the error.

Thank you!
Regards

10 years ago
Answered