LG Tv connection, NO ACK
when i try to connect my lg tv i get the following out message in my visu.
he first time I allowed this on my lg tv...
With friendly greetings
Replies 48
Hello,
is your TV on when no ACK error appears? This error should occur only when the TV is turned OFF, as bOS doesn't get any reply from the TV.
While these errors are occurring, can you control the TV at all using our remote?
We are also updating the current version of LG tv that it's in bOS, so there should be less issues with newer TV's once the driver update is done.
Best regards,
Hello,
we'll take a closer look into the No Ack problem and try to find a solution asap.
@jürgen we'll be in contact if some remote session would be required.
Best regards,
Hello,
were you able to get the LG tv when pressing discovery button and connect to it? Also, did you confirm the pop up message on the TV as well?
Also make sure both IP and MAC address are filled out.
Best regards.
Hey,
I've done all those steps that you mentioned, with both LG tv's SJ850 and CX, Both have had the No Ack from the start.
But with the CX model only button that works for me now is the Turn ON - Off doesn't work anymore and other buttons do nothing(they all worked with SJ850).
I have turned the driver off, so it wont spam the errors, but it is still able to turn ON the TV with Alexa - even if driver is disabled. (Alexa just turns the boolean switch on/off that is linked with the LG drivers on/off command)
If needed we can do some tests with my LG CX. (i gave the SJ850 away, so right now we cant test it)
Hello,
were you able to get the LG tv when pressing discovery button and connect to it? Also, did you confirm the pop up message on the TV as well?
Also make sure both IP and MAC address are filled out.
Best regards.
Hello,
did you update to the latest 4.8.14 version? We made some changes on the driver and it should improve the stability and overall performance. Please let us know your feedback regarding the communication.
Best regards.