Satel Integra and Ethm-1 connection issue
Hello,
Problem: can read partitions and zones from Integra through Integration via Ethm1, But we can't arm nor disarm partitions.
HW. Info:
- Integra 64 firmware version 1.18
- Ethm1 Plus firmware version 2.07
SW. Info:
- The user account that has been used to Authorize connection has the privilege to arm and disarm.
- the same user can make arm and disarm from a physical keypad.
- we had ensured that the user code is inserted correctly in the integration for a proper connection.
- The commends that are sent from the integration device built as “2015-03-19 Version of Specification communication protocol “
- User Code is: 1478
Arm Command Form: 254 254 128 20 120 255 255 255 255 255 255 1 0 0 0 162 73 254 13
Disarm Command Form: 254 254 132 20 120 255 255 255 255 255 255 1 0 0 0 229 18 254 13
there is something worth to mention here we had a problem to connect Dloadx -> Ethm1 TCP/IP, although the connection from Ethm1 -> Dloadx has made successfully.
I couldn't figure out what is the exact problem, I am looking forward to your suggestions and solution
Thanks For your time
Isn't that issue because SATEL allows only one concurrent connection to ETHM modules?
I have experienced connection issues till I have find out that in SATEL ETHM manual. So, your old sessions could block you.
I didn't find out when old session ends, but it could create many issues.
SATEL confirmed that more concurrent connections more ETHM modules are necessary.
Such a fail from them. I don't understand this limitation and it was not explained.