Locked myself out of JigSaw
Hi there,
My network got interrupted due to some roadworks and now I cannot reconnect to my JigSaw... Normally connection restores itself? But now I cannot even access my local IP, very strange.
This is a substract of my router, showing 192.168.0.198 is clearly my internal IP, although noting is loaded when surfing to this IP.
My bOS Config is obviously also broke, but I do get "Find" an installation of bOS:
I do get access to this first IP with my old credentials; but this device doesn't seem to be registered to my CC Account and by so, my bOS Clients are not working...
If I try to register, the "Access ID already exists." pop-ups up when I provide my "Server Name" and "Access ID".
Besides the rogue and strange network behaviour, I cannot reconnect my JigSaw Controller to my account...
Any advise?
Hi,
I guess that the relation between the roadworks and the bOS problem, is somewhat very strange...
Even if the roadworks would destroy your fiber / coax from the ISP, it doesn't make any sense for the bOS to stop working (at least on the LAN). Unless you had some kind of power issues then...
Let's try to some steps first:
Do you know which was the fixed IP of the bOS?
Set your computer / laptop lan card, to a fixed IP on the same range of the supposed IP of the bOS.
Connect a ethernet cable directly from your computer lan to the bOS lan.
Ping the bOS device.
Do you get any answer? If yes, on the Configurator, set a new installation, set to manual configuration, change the local IP address to the one on bOS, and test it out.
Post the results