bOS Client does not work after updating to iOS15

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  • updated
  • Under review

After upgrading the iOS version in both iPad and iPhone, bOS client app can't connect to the server.

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Grzegorz Kulinski

I confirm. I cannot run bOS visualization on any system, regardless of server version.

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ComfortClick Support
  • Under review

Hello,

do you get any error messages when trying to connect? Does the app open or does it crash when opening?

Can you double check the networking settings that are set correctly, also is the gateway activated on your servers?

Best regards,

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Grzegorz Kulinski

No errors. It try to connect for about 7 seconds and goes back to the selection menu.

Configurations work in the same network from the browser but not from the application. Before iOS update, bOS client worked correctly.

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Andrzej Szymkowicz

I can confirm the error - reported yesterday by one of my customer.

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ComfortClick Support

Hello,

we're investigating the connection issue with the latest release. One thing you could try is to switch from automatic to manual connection type and fill out the local/public IP and check if the connection works with manual.

Best regards.

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Frank Nilsen

Same error here. On two different IOS 15 devices.

-It works when changing from automatic to manual.

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Grzegorz Kulinski
Quote from Frank Nilsen

Same error here. On two different IOS 15 devices.

-It works when changing from automatic to manual.

Exactly. It works on manual settings, unfortunately not on automatic.

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Gruyère Energie SA

Hello,

Same error. For fix it temporarily I put the same local IP address to the public address.

Of course the externally connexion doesn't work.

Best regards.

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Adi Shamir

I have a similar issue. I upgraded my phone to ios15 2 days ago and sicne then I cannot login. You select the login user, the app tries to load for a few seconds and then jumps back to the user login screen. I tried another ios device and the issue repeats itself - before ios15 it worked, after upgrade to ios15 it didn/t

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ecomotics systems

Hi, there are news with this problem?