Google Home connection lost

Robert Gaiser

4 years ago
updated 4 years ago
Under review

Hi forum :-)

Since almost 6 months I have the problem, that I frquently loose the connection to Google home. If I ask Google to carry out an activity that is linked to Comfortclick, I get the answer "Comfortclick ist not accessible". I can solve the issue by reconnecting my account to Comfortclick over the Google Home App. This is generally a solution, but mostly I need to reconnect it daily as the connection is lost that often.

Is there any solution for this issue?

Thanks in advance for your help!

Robert

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ComfortClick Support

4 years ago

Hello,

we'll keep an eye on the google home connection on the following days and try to recreate the issue with our current projects using google home, but for now, we haven't received any other complaints regarding disconnects.

Best regards.

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Yes, otherwise it wouldn't work in general, right? It generally works very well, I just need to reconnect frquently over the Google Home app.

4 years ago
Under review

do you have ports forwarded to your public IP? There might be an issue with your network.

Best regards