Hello, I have clients who complain about the blocking of the live cameras on the PC client.
To be able to reactivate live, they must close the windows app and reactivate it.
The cameras are all configured with snapshot mode.
Can you tell me how I can solve this problem.
Best regards
Giordano Olmi
Good morning,
This problem is reported to me only on the Windows Client.
Probably because the clients for apple or androind only make fast connections while the windows client remains open for a long time
I also send you the message that I receive an error regarding the configuration done
Best regards
Giordano
Can you change the Refresh Time to a higher value to see if it helps? 500ms looks very low.
Just try with 2 or 3 seconds (2000 or 3000 ms), just for testing purposes. I know that most of the users would like to refresh the images so fast it could look like live video, but I think that 500ms is pretty low in between snapshots.
Best regards
Good morning,
in these days I have done various tests as indicated but unfortunately I have not obtained positive results.
Maybe extending the time to 3sec. or 5sec. the system works for a longer time but still stops.
I am also experiencing this problem from other customers who use the Win Client.
Do you think the problem can be solved?
Best regrds
Giordano
Hello Giordano,
we are sorry to hear about your problem. Can you provide us any additional information regarding blocking? Does this issue occur only on Windows client or also on Android or iOS clients?
Best regards