bOS Configurator and bOS Client do not open

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VASSILIOS GRUNDNIG
  • updated
  • Under review

Hello! bOS configurator and bOS client do not start in my Windows 11 laptop after an update. First I updated my office server (CC Jigsaw), then the bos configurator got updated. 

After this I tried to start the bOS Configurator and a pop-up error message displayed about the update of ".NET-desktop runtime 6.0.0". 

When I clicked the OK button on the error message the web browser opened so i can download the last update (6.0.35). After the installation the same error message kept appearing so I downloaded manually the 6.0.0 version. 

Finally, there wasn't any error message but both softwares do not start. I double-clicked on the shortcuts and  right-clicked>open but the only thing that happened was for the "busy" cursor to appear for a couple of seconds. Any ideas? 

Thank you in advance

Replies 4
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Per Fasth

Same here!

Also tried to uninstall bOS config and reinstall it several times without success.

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Jürgen Jürgenson

I got this error yesterday. Amongst other errors when trying to open new 4.11.2 version after its automatic reinstall thru bOS config. So I downloaded the installer and tried to repair.

Image 5111


I got to this by connecting to an older bOS server version. It downloaded the old config automatically and after that I couldn't open the new 4.11.2 version anymore. Fixed it by uninstalling bOS config and reinstalling it with the downloaded installer.

Edit: 
Also noticed that on windows bOS client the events are empty. On Android I can still see them.

Image 5112

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VASSILIOS GRUNDNIG

I have already uninstall and re-install both of the softwares. Also, after any .NET update or re-install of software, I restarted my PC. Nothing has helped the situation. 

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ComfortClick Support
  • Under review

Hello all,

sorry to hear some of you are experiencing connection issues with the latest update.

The 4.11 version is a big overhaul on the backend that requires additional updated services from Microsoft as well (newer .NET).

Newer machines with updated windows are already running those, some need to be installed manually.

When updating you should get a propt, notifying you for these updates.

I'd also suggest opening a ticket on our ticketing system so we can schedule a quick remote session and check the problem together.

https://www.comfortclick.com/SupportTickets


Best regards.


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