iOS client issue ?

Avatar
Bart Schellens
  • updated
  • Under review

Seems after returning from holiday my iOS devices can't open my project anymore ?  The login page doesn't appear and keeps searching for the controller, both in local and remote (4G) mode.

Web page and Android client login is working perfectly local and remote ?

I tried 3 iOS devices (1 iPhone, 2 iPads) and none of them make it to the login page.

I re-imported the profiles from my account on all 3 devices but no luck.

I noticed iOS had installed during my absence an automatic update of the client app.

Anyone having similar issues ?

Best regards,

Bart

Replies 18
Avatar
0
Bart Schellens

I also still had those issues and also tried all these things but making a new manual profile did the trick for me, at least local, haven't tried 4G since I only use iOS at home. Android and Safari everything works ...

Avatar
0
Scott White

This is still a problem.  I have a licensed server v4.3.6 running on Windows 10.  I can connect to it reliably with the Android Client running on a tablet and the Windows Client on 2 separate PCs.  From my iPad and my iPhone I can connect to the server using Safari to both the local address and the public address but the bOS client for iOS will not connect on my iPad or my iPhone either while on my Wireless network or using the 4G on my iPhone.


If you click on the newly imported profile from the screen entitled bOS Client the first time it will generally try to connect very briefly and then return to this screen.  Clicking again will just sit at the page with the b)S logo in the center, the name of my controller at the top and the word disconnect at the bottom


I have tried


1) Deleting and re-importing the profile on the App

2) Deleting the entry called "Scott's iphone" under user

3) Removing and re-installing the application on the iphone


My iPhone 7 and iPad Pro are both running iOS 10.3.3 (14G60).  I gt the same result on an iPad Air 2 running 11.0.2 (15A421)




Avatar
0
Fabien Fuster

Thanks, this worked on all devices! Don't know why I din't try it.....


Regards

Avatar
0
ComfortClick Support

@Fabien Fuster


Did you try to uninstall the app and install it again? This fixed this crash issue with all of our clients so far.


Regards.

Avatar
0
Fabien Fuster

Updated my iPhone to iOS 11 yesterday night. No changes, the app still crach immediately at startup on all my iOS devices (since 4.3.1)...


Regards,

Avatar
0
Miran Svetlin

After I use text to speech my iOS client it crashes (closes). I use the latest version of client running on iPad 2 - latest available iOS. Anyone experience same issue?


Regards,


Miran

Avatar
0
Bart Schellens

My iOS client is working again after the latest update. Thank you for resolving this.

I did have to manually configure though. Re-importing the profile didn't help.


Best regards,

Bart

Avatar
0
Fabien Fuster

just updated to the latest app version (4.3.2) but the app still crash immediately at startup on both my devices described above.... Any chance to revert back to 4.3.0 until the right fix comes out?

Avatar
0
ComfortClick Support

Hello,


crashing error has been fixed, expect a new update shortly.


Regards.

Avatar
0
Jefferson Santos

Hi!


I'm from Brazil, and unfortunately all the ISP are terrible, not just because the high prices but also because they keep all Ports closed, preventing me from use https or even AcessID...


There are a few cases that i have mannaged to redirect the acess through the router but sadly only with the http connection...


The App crashs when i try to interact with it, touching to conect to a server, or even trying to edit a previous configuration.


Customer support portal powered by UserEcho