Comfortclick option for auto login on tablet/client

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Hey;

Would be really good, if there was a auto login option for bOS client. Problem is, if we need to automatically restart our tablets. We can start the app but it won´t login.

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Satisfaction mark by Jürgen Jürgenson 6 years ago

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Jürgen Jürgenson

Hey

Sorry that im digging this up again, but ive noticed that after our tablet reboots, and the app restarts(I use Autostart and stay for restarting apps, ive tested others but none of them have worked like we want them to) it does login but it seems that Android does not like that other app starts bOS(system start, not user start). 

Problem is that when the client/user pushes the middle button that takes them to androids home screen, bOS app still logs out in the background. If the client/user now again opens bOS it will show you the login screen(auto login wont work at this point). If you login again and go to the androids home screen it will log out again. Only fix is to manually close bOS app and then reopen it yourself. Only then will it stay logged in, no matter what you do or where you go inside android.

Is there something that can be done, that it won't log out at all no matter who or what opened it originally?
Edit: And we cant use Public mode because it wont allow us to use other apps(we have intercom with another app running)

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Ricardo Pinto

Hi,

I've also noticed a major issue with the auto login option:

I have several accounts configured on my Android app, my house and other customers. I have the auto login option enabled. Usually I'm using my account all the time, so it's supposed to auto load my house every time I open the app.

But sometimes (it doesn't happen every time), the app doesn't load the last used account, and opens another one, a completely random one...

By the way, I don't usually logout the account when finished, I "close/kill" the bOS app in the Android task manager. Like as with every app on the phone...

Does anyone have the same behavior?

Best regards

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ComfortClick Support

Hello,

thank you for reporting this issue. This issue may occur because of the way the app is closed (stopping the app and killing it)

We'll look into this matter and try to resolve the problems.

Best regards,

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Ellen Wertelaers

Hello, 

I have the same problem since 3 weeks. 

Auto log in worked perfect in the beginning ( using the app for 2 months now )

When I close the app (IPhone) and will re-open it 2 hours later I must log on again. 

How can I solve this problem? 

Best regards,