Push quota exceeded.

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Hello 

I have new problem with the push function on ios.


Devices : 25.02.2021 22:57:50 : Error : General\Messaging : Error sending iOS push: - Dave 7+ - - Push quota exceeded.


The Push function is limited ? 

Thank you 

Dave

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Luis Gonzalez

I am experiencing the same problem. I do not receive any notification since about 10 days ago.

I have found some "Push quota exceed" errors in the logfile, but lately all messages I get are

Error sending iOS push: iPhone xx - Alarm yy - Value cannot be null. Parameter name: certificate

/luis


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ComfortClick Support

Hello,

some changes were made for the notification services today, you can try and check if notifications are now working OK.

Best regards.

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Noel Fuentes

Hello,

Apparently, I'm getting notifications again. Thanks!!  

Best regards,

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Luis Gonzalez

Me too. Thank you very much

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David Mikhail

hello,

I try now... no change for me 😭

I reboot, turn off push on device and turn on again, test new alert push but no change 🤯

Same problem


thx for your help

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ComfortClick Support

Hello,

we're still resolving the issue now, it works for a while and then it stops. Hopefully we'll resolve the issue soon.

Best regards,

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Luis Gonzalez

Hello

Refloating this thread since the problem has just reappeaerd. I presume it has to do with the same or a similar cause.

@ComfortClick Support, can you please look into it?

/luis

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Luis Gonzalez

Just to make it clear, push notifications are not being received in any device. Log file shows continuous entries like this

Devices : 27/09/2021 0:37:11 : Error : General\Messaging : Error sending iOS push: - iPhone Luis - Alarma Presencia Cocina - Push quota exceeded.

Same thing happens with email notifications. No changes in configuration, so I presume this has to do with a general server issue

/luis

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ComfortClick Support

Hello,

still facing this issue? We re-tested in our projects now and it's working normally everywhere. How many did you send yesterday?

Best regards,

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Luis Gonzalez

Hi

Apparently all went back to normal. There were some notifications tonight. The "exceeded quota" messages ended around 01:00 CEST. From then on, all log entries were showing successful notifications.

Btw, email notifications have always been working, it was a wrong observation.

There are 3 phones receiving push messages, all in the same place (here at home). All of them stopped receiving and starting receiving them at the same time. I am not very familiar about how the push notification work, but I does not look like an issue with the phone or the network (i could run BOS Config from my home without any problem)

Hope it helps, and thank you very much for your prompt reply

/luis