Update Jigsaw

Avatar
Niels Bulten
  • updated
  • Under review

I cannot update Jigsaw.
After starting Config it tells me update or download old config.
Update will give a blank screen download old config will give me acces.

Try to change internet settings (told on the forum) with DNS of google. but i cannot make changes.
It tells me i am not connected with wifi but i am...

Configurator is 4.8.20 server is 4.8.5

How can i solve this?

Replies 3
Avatar
1
ComfortClick Support
  • Under review

Hello,

contact us as support@comfortclick.com and we'll schedule a remote session and resolve the problem together.

BEst regards.

Avatar
0
Niels Bulten

i did it connects but than no update availible...

Avatar
0
Jürgen Jürgenson

Hey,

I dont think you can use 4.8.20 client with 4.8.5 server, they both need to be on the same version.

In your server install folder there should be another Install folder - Install that client (4.8.5) and then try again. If it connects, update your server and client again.


Customer support portal powered by UserEcho