Google Home connection lost

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Hi forum :-)

Since almost 6 months I have the problem, that I frquently loose the connection to Google home. If I ask Google to carry out an activity that is linked to Comfortclick, I get the answer "Comfortclick ist not accessible". I can solve the issue by reconnecting my account to Comfortclick over the Google Home App. This is generally a solution, but mostly I need to reconnect it daily as the connection is lost that often. 

Is there any solution for this issue?

Thanks in advance for your help!

Robert

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Robert Gaiser

I could solve some problems by updating the firmware of the Jigsaw. Maybe this helpes you as well. I update it approx. 3-4 weeks before and since then I needed to reconnect only one time via Google home. I hope I could solve my problems this way completely... 

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ComfortClick Support

Hello,

currently there are some issues connecting Alexa/Google Home via our gateway. We recommend to use port forwarding until this issue is resolved.

Best regards

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Artem Kuteynikov

Hello,

Thanks for the answers.

Kind regards.