How to do a hard reset on grinder?

Avatar
  • updated
  • Answered

I can't acess grinder i need to do hard reset cause it don´t acept any pass or user

How would you rate the customer service you received?

Satisfaction mark by Pedro Gomes 9 years ago

Add a comment about quality of support you received (optional):

Avatar
ComfortClick Support
  • Under review

Hello,


which passwords don't work? Any bOS applications or windows password?


Regards

Avatar
Pedro Gomes

Hello


bOS applications don't work, is anyway i can reset user and pass to default?



Avatar
ComfortClick Support

You must stop bOS server and delete Building map in your install folder. NOTE, you will lose your configuration doing this.

Avatar
Pedro Gomes

It didn't solve anything i still can't acess . . . how can i do a factory reset?i can't login on bOSconfig, neither client

Avatar
ComfortClick Support

Can you send your Teamviewer information to : support@comfortclick.com and we will take a look.

Avatar
Pedro Gomes

i already send it

Thanks

Avatar
ComfortClick Support
  • Answered
Avatar
Celia Molla

no puedo conectar con bos client app con el servidor, no funciona el usuario ni la contraseña

Avatar
ComfortClick Support

Hello,

did you try using the default logins?
Username: User

Password: Pass


If you forgot the login credentials, you can contact us directly or open a private ticket so we can arrange the password reset.


Best regards.