iOS client issue ?

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Bart Schellens
  • updated
  • Under review

Seems after returning from holiday my iOS devices can't open my project anymore ?  The login page doesn't appear and keeps searching for the controller, both in local and remote (4G) mode.

Web page and Android client login is working perfectly local and remote ?

I tried 3 iOS devices (1 iPhone, 2 iPads) and none of them make it to the login page.

I re-imported the profiles from my account on all 3 devices but no luck.

I noticed iOS had installed during my absence an automatic update of the client app.

Anyone having similar issues ?

Best regards,

Bart

Replies 18
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Ricardo Pinto

Hi.


No problems here...


I've also updated Comfortclick app on Apple Store today, and my config is working ok. both in Android and iOS.


But I'm using an old iPad 2 with iOS 9.3.5, so I can't tell you about newer iOS versions.


Best regards,

Ricardo

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Fabien Fuster

Hi,


No problem neither on an old iPad 2 with iOS 9.3.5 nor on 2 iPhone with iOS 10.3.3


Regards,

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Ricardo Pinto

Btw,


After I updated the iOS app,  I'm getting almost constantly the following message before the loading:


"Alert: do you want to accept the servers public key?"


Anyone facing the same alert?

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Bart Schellens

Not really.


I checked with an older iPhone on which the client app wasn't updated and that still works?

I also tried deleting the clients in BosConfig but no success...


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ComfortClick Support
  • Under review

Hello,


if you're having trouble with connecting to your controller, try removing the controller profile and adding it back again and reconnecting. The alert has been added because of the new Apple regulations. Similar pop up can be seen on android as well, simply click OK. The pop up is meant to inform you that you are connecting to a actual controller.


Regards.

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Bart Schellens

Still no luck here. I deleted the entire app, re-installed from AppStore and re-imported the profile from my account (multiple times) and still no luck. All others devices (via Web, Android, old iPhone with 4.2 version) still working without problems.

I'm running iOS10.3 on the specific iPad with 4.3 client App. As a backup (it's a wall mounted iPad) I'm using a web page login on that same iPad (so there definitely is no network problem) but the App is more practical.

I'm also not getting the extra pop up that was mentioned here (neither on my Android phone) ? Maybe that's already suspicious ?


Best regards,

Bart

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Jefferson Santos

Hello,


I'm having a similar issue using my IPAD, the manual configurations do not allow me to edit the Iocal address to use a http conection, after i type the address it is shown like this: "https:http:myadress.com:port".


 I think that you guys are working to solve the problem pointed by Bart Schellens in a  update that was released yesterday, but now my app is just crashing when it is opened.


Any thoughts on that?


Regards.
Jefferson Santos

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ComfortClick Support

Hello,


why are you trying to connect using http? Why not use https or AccessID?


Your app is crashing when you open it? Or does it crash when you try to connect?


Regards.

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Jefferson Santos

Hi!


I'm from Brazil, and unfortunately all the ISP are terrible, not just because the high prices but also because they keep all Ports closed, preventing me from use https or even AcessID...


There are a few cases that i have mannaged to redirect the acess through the router but sadly only with the http connection...


The App crashs when i try to interact with it, touching to conect to a server, or even trying to edit a previous configuration.

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ComfortClick Support

Hello,


crashing error has been fixed, expect a new update shortly.


Regards.


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