Clients logoff emmediately

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van der heijden Stefan
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Hello,

Suddenly without any change of configuration, all of my clients are logged off emmediately after logging on. It keeps just auto logging on and off without showing the gui. This is on windows, ios and even in just internet explorer.

I had this before a few weeks ago and fixed it with a restore of an earlier backup of the config, but now I'm sure I haven't changed anything. I'm running on the last stable release. 

I can offer the config on the server though.is there a logfile  I could take a look at?

Regards,

Stefan 

Replies 17
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Fabien Fuster

Hi Stefan,


You can access the logs by clicking on the bottom left corner :

You get access to the following options :

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van der heijden Stefan

Hi, thanks for your reponse.

I know that log inside the configurator, but unfortunately it only tells me that the user has been logged in (again and again)

The debug doesn't give me any more information either


Would it be possible to see logfiles from the webservice itself?

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van der heijden Stefan

it turns out to be something with the user I have my devices logged on with.

I've created a new user, deleted the old one and recreated it... problem solved!

But it's still strange behavior

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Jürgen Jürgenson

Hey,

I have same problem right now. My phone connects correctly to bOS but clients phone keeps login out and in. I deleted the user, reloaded config but still the same error.

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Jürgen Jürgenson
Quote from Jürgen Jürgenson

Hey,

I have same problem right now. My phone connects correctly to bOS but clients phone keeps login out and in. I deleted the user, reloaded config but still the same error.

Connecting with the admin user works fine.

Connecting with Regular users account does not stay connected. I deleted the users accounts but after adding it back nothing changes.

bOS server version is the latest stable.

Edit:

If I make a new user, I cant connect to it. I made kaamos test user. It does not show my device under it, connecting to it does not work. Only the admins user account works. Changing the privilege on the regular user account does nothing. Changing the login name or password does nothing. 

Stefan, did you do anything else do get it working? Following your steps does not work for my setup.

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van der heijden Stefan
Quote from Jürgen Jürgenson

Connecting with the admin user works fine.

Connecting with Regular users account does not stay connected. I deleted the users accounts but after adding it back nothing changes.

bOS server version is the latest stable.

Edit:

If I make a new user, I cant connect to it. I made kaamos test user. It does not show my device under it, connecting to it does not work. Only the admins user account works. Changing the privilege on the regular user account does nothing. Changing the login name or password does nothing. 

Stefan, did you do anything else do get it working? Following your steps does not work for my setup.

have you tried the same with another new user?

My new user worked instantly

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Jürgen Jürgenson
Quote from van der heijden Stefan

have you tried the same with another new user?

My new user worked instantly

Yep, I added a new user. Deleted the old one, but couldn't connect, right now i gave regular users the admins login info so they can still control their stuff. Imported back the old users and deactivated it.

Hoping that Comfortclicks support gets time to look at it. 

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van der heijden Stefan
Quote from Jürgen Jürgenson

Yep, I added a new user. Deleted the old one, but couldn't connect, right now i gave regular users the admins login info so they can still control their stuff. Imported back the old users and deactivated it.

Hoping that Comfortclicks support gets time to look at it. 

the only difference I notice in our setups is that both of my users are admin.

you could try to give a new user admins rights and see what happens

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Jürgen Jürgenson
Quote from van der heijden Stefan

the only difference I notice in our setups is that both of my users are admin.

you could try to give a new user admins rights and see what happens

Hey,

So I got it working at first it seems, with administrator privileges. Its still a annoying bug, because i had made at least 3 logics/programs for each users device, for login users activities like who opened a door etc.  i had to manually import them back one by one.


AND then my other original administrators account wouldn't work! So i had to delete this too.

Right now i can login with both accounts.

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ComfortClick Support
  • Under review
Quote from Jürgen Jürgenson

Hey,

So I got it working at first it seems, with administrator privileges. Its still a annoying bug, because i had made at least 3 logics/programs for each users device, for login users activities like who opened a door etc.  i had to manually import them back one by one.


AND then my other original administrators account wouldn't work! So i had to delete this too.

Right now i can login with both accounts.

Hello,

we're trying to recreate the problem with no success. All users work normally, regarding of their privileges

. 

For future troubleshooting, if you have an administrator user, login works normally, if the user is a Guest, the client reconnects and stays in the loop? Also, do you have different themes selected for different users? Did you also try, re-adding the controller in you client device as well?

Best regards.


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