Cannot program KNX with Jigsaw and ETS 6

Avatar
  • updated
  • Under review

Hello.

I having big trouble to programming KNX over Jigsaw with ETS 6 when I test for bus it return error but I can see data on bus with diagnostic but wehn I try to program something I got error Connection closed by remote device. Have anybody similar behaviour?

Avatar
Joaquim Matos

Hello,

Yes!

I did the update and it solved the issue. 

Thank you very much,

Best regards,

Avatar
ComfortClick Support

Hello Joaquim,

try updating to the latest bOS version. We made some improvements and changes and you should be able to use your Jigsaw and ETS6 normally.

Best regards,

Avatar
Joaquim Matos

Hello,

I have a similar problem.
I can't access and program the KNX installation via jigsaw(v4.9.7) and ETS6 (v6.0.4 build 4543). But it worked fine until about 2 months ago. Now the jigsaw does not appear as an interface, I have to define it, and when I try to access I get the message "failed to read device description from 192.168.1.38:3671, but ping succeeded".

Could you help please?

Avatar
ecomotics systems

Yes, the Jigsaw is in DMZ zone.

Avatar

Hello Oscar,

do you have both TCP/UDP 3671 port forwarded for remote programming as well?

Best regards.

Avatar
ecomotics systems

Ok, thank you for your reply. For your info, today i'm in the house and I can program throught the Jigsaw, but when i'm outside it is impossible.

Waiting for your news...

Best regards,

Óscar Toro

Avatar
ComfortClick Support

Hello Oscar,

we're aware of the current issue with programming using our Jigsaw and certain KNX devices. There are some tweaks required on our side, but there is issue with the latest ETS as well, which they're also working on.

Hopefully we'll be able to resolve this programming issue soon. Apologies for the inconvenience.

Best regards.

Avatar
ecomotics systems

I’m not able to connect with ETS 6.0.4 and Jigsaw 4.9.8. There are some solution?

Avatar
Daniel Vaes

Programming ETS6.0.0 and jigsaw worked fine, after upgrade ETS to 6.0.2, i have problems with programming

Avatar
Jürgen Jürgenson

Programing with ETS6 and jigsaw worked for me with version 4.9.8