Z-wave stick Connection problem (Aeotec Z-Stick)

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Fred Hartman
  • updated
  • Fixed

Hello,

Weekly I'm facing troubles with my Z-wave Stick, stick is dis- & connecting continuously.
I've tried to understand why it's happening, but couldn't find a good lead.
Are you familiar with this problem?

Suddenly it's stopping and everything is working fine without any problem.
Stick which I'm using is recommend type as described model(Aeotec Z-Stick) in the help file.

In my Win8 log file doesn't appear to be a problem with the stick or usb controller. I assume it's a software issue from bOS.

see attached print screen of log.

Log file


Any support is welcome.

Thank you in advance.

Best regards,

Fred Hartman

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Replies 23
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0
Andy Gill

Hi Fred,


Thanks I've got the new stick S5 and its much better, haven't added everything yet as I have just moved, but lots to do over the coming weeks so I will see how it goes.


Cheers


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0
Fred Hartman

Hi Andrew,sorry for my late reply. Yes problem with error is solved!
Nevertheless I was facing new problem with Aeotec Door sensor which created the same connection error, but after consulting the support department of CC, I received a new Z-wave dll file which solved this. There was some bad scripting in the programcode.
New Z-wave stick is much faster than old stick, it works great.

Please keep in mind you've to exclude all devices from old stick and include them on new stick, this will take some time, afterwards all devices have new node id's, so you need to modify all your scenes, programs and redirect them to the new nodes.

Regards,

Fred

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Andy Gill

Hi Fred,


Is your problem still resolved using the new stick? just about to order thought I'd check first.


Cheers

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0
Jure Lahajnar
Quote from Fred Hartman

Dear Jure,
Finally I'm not receiving errors anymore. Problem has been solved with new stick.

Even the buffer settings can be adjusted to max positon, which improves the performance of whole Z-wave network, furthermore Z-wave Plus is much faster with importing new nodes in bOS.

Best regards,

Fred


Glad to hear the problem has been solved!


Regards,

Jure

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Fred Hartman

Dear Jure,
Finally I'm not receiving errors anymore. Problem has been solved with new stick.

Even the buffer settings can be adjusted to max positon, which improves the performance of whole Z-wave network, furthermore Z-wave Plus is much faster with importing new nodes in bOS.

Best regards,

Fred


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Fred Hartman

Dear Jure,

I've updated the firmware some weeks ago, but it didn't solved the problem. Last week I've ordered a new Z-wave stick and replaced the old stick, see photo of new stick.



bOS server is in operation for three days now and the error didn't appear. Looks like stick was main cause of problem. All other hardware hasn't been replaced or modified regarding parameter settings, etc.
I'll keep you updated if error problem is solved.

Best regards,

Fred

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0
Jure Lahajnar
Quote from Fred Hartman

Hi Andrew,

I'm still facing problem sometimes. The Fibaro wall plug has a lot of parameters which can be adjusted. I had changed some of the report parameters(40,42,43,45,47), connection problem was getting worse afterwards, so I changed everything to the default settings and connection problem was much less, It still exist...once a week instead of every 2 seconds. It's still very frustrating, but it is working for a longer peroid.
A good solution would be really nice!
I'll wait for the feedback of Jure.

Regards,
Fred

Hi Fred and Andrew,


could you try this firmware update


Regards,

Jure

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0
Fred Hartman

Hi Andrew,

I'm still facing problem sometimes. The Fibaro wall plug has a lot of parameters which can be adjusted. I had changed some of the report parameters(40,42,43,45,47), connection problem was getting worse afterwards, so I changed everything to the default settings and connection problem was much less, It still exist...once a week instead of every 2 seconds. It's still very frustrating, but it is working for a longer peroid.
A good solution would be really nice!
I'll wait for the feedback of Jure.

Regards,
Fred

Avatar
0
Jure Lahajnar
Quote from Andy Gill

I'm having the exact same problem, but reducing the buffer only resolves it for a few seconds, could anything else be causing this?

Do you get the same "Port error received. Overflow" error? Have you tried increasing the size of the buffer?

I'll look into the issue first thing in the morning. In the meantime you can record the communication between bOS and dongle and send it to me just in case there's some other issue.


Regards,

Jure


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